Terms & Conditions

By using WA FollowUp Manager, you agree to these Terms and to all linked policies. Use the service only for lawful business communication and only with contacts who have consented to receive WhatsApp messages.

Plans and Contact Limits

The Free plan supports a maximum of 50 contacts. The Premium plan costs USD 5 per month and supports a maximum of 1,000 contacts. The VIP plan costs USD 50 per month and supports a maximum of 10,000 contacts. The checkout may display the equivalent configured Indonesian Rupiah amount through the payment gateway. Plan limits apply to uploaded contacts and contacts selected for message scheduling.

Paid access begins only after a successful payment confirmation. Paid plans use a monthly billing cycle. If a manual payment method such as bank transfer is used, the system sends an email reminder 7 days before expiry, but the user must still complete the renewal payment manually. When paid access expires, the account returns to the Free limit. Existing records above the lower limit may remain stored temporarily, but adding contacts or scheduling beyond the active limit may be blocked until records are reduced or the plan is renewed.

Payments

Payments are processed by the configured payment gateway or another payment provider selected by the operator. Users are responsible for providing correct billing information. Third-party transaction, banking, currency-conversion, tax, or WhatsApp messaging charges may apply separately from the WA FollowUp Manager subscription.

Acceptable Use

Do not use the application for spam, harassment, deceptive communication, illegal offers, unauthorized scraping, purchased contact lists, prohibited products, abusive messaging, or attempts to bypass WhatsApp, Meta, hosting, payment, or telecommunications rules.

WhatsApp and Provider Rules

You are responsible for contact consent, approved templates where required, message category, frequency, daily limits, account quality, sender verification, and compliance with the rules of Meta, WhatsApp, OpenWA, Twilio, mobile operators, and any other provider you connect.

No Affiliation with WhatsApp or Meta

WA FollowUp Manager is an independent software product operated by Remoxus. It is not affiliated with, endorsed by, authorized by, or sponsored by WhatsApp, Meta, or their affiliates. References to WhatsApp, Meta, or other providers are descriptive only and do not imply any partnership or ownership.

User Compliance Responsibility

You are solely responsible for ensuring that your use of the service complies with applicable privacy, consumer-protection, anti-spam, telecommunications, marketing, and data-protection laws, including consent collection, message records, unsubscribe handling where applicable, and lawful international data transfer requirements.

Account and Credential Responsibility

You are responsible for login credentials, API tokens, payment details, sender numbers, imported contacts, templates, webhook settings, and message content. Never share sensitive credentials publicly.

Data Export and Sensitive Data Responsibility

The service may allow export of contacts, logs, transactions, and other records. Exported files may contain personal or business-sensitive information such as names, email addresses, phone numbers, notes, tags, consent status, and billing references. You are solely responsible for controlling who can access, download, store, forward, or open those exports.

Do not upload or export personal data unless you have a lawful basis to do so. Do not store highly sensitive, special-category, or regulated data in the service unless you have independently verified that doing so is lawful, necessary, and properly protected. Remoxus is not responsible for losses caused by user-side downloads, insecure sharing, local device compromise, misaddressed exports, or disclosure by the user or the user's staff.

No Delivery or Availability Guarantee

Delivery and availability depend on third-party APIs, account status, template approval, network conditions, hosting resources, cron execution, recipient eligibility, payment status, and platform changes. Scheduled time is a processing target, not a guarantee of exact delivery time.

WhatsApp Account, Number, and Device Risk

The service is provided without any guarantee that a WhatsApp number, account, business account, linked device, API account, template, or session will remain active. Third parties may restrict, suspend, ban, disconnect, or permanently disable them.

Remoxus and the service operator are not responsible for bans, suspensions, number loss, device restrictions, rejected templates, message failure, lost revenue, data loss, or any direct or indirect loss caused by platform enforcement, automation detection, provider changes, hosting interruption, user behavior, or misuse.

No Income, Sales, or Business Result Guarantee

WA FollowUp Manager provides software tools for contact management, opt-in collection, follow-up scheduling, message logging, and supported integrations. The service does not guarantee revenue, profit, sales, conversion rate, customer acquisition, engagement rate, buying decisions, open rates, or any other business or financial result.

Any examples, screenshots, promotional wording, case descriptions, or feature explanations are illustrative only. They are not promises, warranties, financial advice, marketing advice, or performance guarantees. Users are solely responsible for their offer, pricing, audience, copywriting, compliance, sender reputation, campaign strategy, and business decisions.

Data Retention

Operational logs, WhatsApp reply/chat records, and payment transaction records are retained for up to 3 months by default, then may be automatically deleted from the database and temporary file storage. Users should export any records they need before the retention period ends.

Suspension and Termination

The operator may suspend or terminate access for abuse, excessive resource use, unpaid charges, attempts to compromise the service, unlawful activity, repeated complaints, or violations of these policies.

No Warranty and Limitation of Liability

The software is provided “as is” and “as available,” without warranties of uninterrupted operation, delivery success, account safety, compatibility, merchantability, or fitness for a particular purpose. Liability is limited to the maximum extent permitted by applicable law.