Refund Policy

Paid plans are digital services that grant monthly access after confirmed payment. Users should review the plan limits and test the Free plan before purchasing.

General Rule

Payments are generally non-refundable after Paid access has been activated because service capacity and digital access are provided immediately.

Eligible Review

A refund request may be reviewed when a duplicate payment occurred, the payment was confirmed but Paid access was never activated, or a proven technical billing error originated from WA FollowUp Manager. Submit the request promptly with the invoice number and payment evidence.

Non-Refundable Situations

Refunds are not provided for unused time, change of mind, failure to configure an external API, WhatsApp bans or restrictions, rejected templates, provider outages, hosting limitations, incorrect credentials, message-delivery failure, third-party fees, user misuse, violations of platform rules, or because a campaign did not produce expected revenue, sales, conversions, leads, engagement, or other business results.

Payment Provider Processing

Approved refunds may depend on the payment gateway, banks, e-wallets, and other payment providers. Processing time and deductions are controlled by those providers. Transaction or currency-conversion fees may not be recoverable.

How to Request Review

Use Help & Support in the dashboard or the About Us contact form. Include the account email, invoice number, payment date, amount, and a clear explanation. Submission does not guarantee approval.