Frequently Asked Questions

What is included in the Free plan?

The Free plan supports up to 50 contacts and includes sequences, campaigns, queue processing, logs, and supported sender configurations.

What is included in the Paid plan?

The Premium plan costs USD 5 per month and supports up to 1,000 contacts. The VIP plan costs USD 50 per month and supports up to 10,000 contacts. Payment is made through the configured Indonesian Rupiah equivalent through the payment gateway. The system sends a renewal reminder 7 days before expiry for paid plans.

Does the subscription include WhatsApp message charges?

No. Meta, Twilio, WATI, Qiscus, mobile operators, or other providers may charge separate messaging, template, number, or platform fees.

Do you guarantee higher sales, revenue, or income?

No. WA FollowUp Manager is an automation tool. It does not guarantee revenue, profit, sales growth, conversion rates, leads, engagement, open rates, or any specific business result.

Why are WABA ID and Phone Number ID different?

The WhatsApp Business Account ID identifies the business account. The Phone Number ID identifies the sender number used by the Graph API.

Do I need a webhook?

A webhook is used to receive delivery, read, failed, and incoming-message events. Outbound sending still uses the Phone Number ID and access token.

Why did a scheduled message not run?

Confirm that the campaign created queue jobs, the scheduled time has arrived in the saved timezone, the sender is active, and cron is calling the application regularly.

Can WhatsApp ban my number?

Yes. No official or unofficial integration can guarantee that a number, account, device, template, or API will never be restricted. Use consent-based messaging and follow provider rules.

Are payments refundable?

Paid digital access is generally non-refundable after activation, subject to the limited cases described in the Refund Policy.