Privacy Policy

WA FollowUp Manager stores data needed to authenticate users, enforce subscription limits, manage contacts, schedule follow-ups, connect supported providers, process payments, and record operational logs.

Data Collected

The system may store names, email addresses, password hashes, verification records, Google account identifiers, contact names and phone numbers, notes, tags, consent status, sender configuration, webhook identifiers, message templates, queue schedules, provider responses, technical logs, plan status, invoices, payment references, payment status, and billing phone numbers.

Sensitive Data and Exports

Features such as contact management, exports, support tickets, and transaction history can involve personal or business-sensitive information. Exported files may include names, email addresses, phone numbers, notes, tags, consent data, and transaction references. Users are responsible for handling those exports securely and limiting access to authorized people only.

Users should avoid storing unnecessary sensitive data and should not upload special-category, regulated, or confidential information unless they have independently confirmed a lawful basis and appropriate safeguards. Remoxus cannot control what happens after a user downloads, copies, forwards, or stores exported data outside the application.

Payment Data

Checkout requests are sent to the payment gateway. WA FollowUp Manager stores transaction references, invoice numbers, amounts, statuses, payment URLs, and provider responses needed to activate or audit a subscription. Card, bank, or payment-account credentials are handled by the payment provider and are not intended to be stored by this application.

Use of Data

Data is used to provide the service, verify accounts, enforce plan limits, schedule messages, communicate with WhatsApp providers, receive webhook status updates, prevent abuse, provide support, process subscription access, and maintain security and reliability.

Contact Consent

Only import contacts who have given permission to receive WhatsApp communication. The user is the party responsible for the lawful collection, use, retention, and deletion of contact data.

Third Parties

Data may be transmitted to services selected by the user or operator, including Meta/WhatsApp, OpenWA, Twilio, custom gateways, Google, email providers, the payment gateway, hosting companies, network operators, and security services. Their own terms and privacy policies apply.

Independent Product Notice

WA FollowUp Manager is an independent software product by Remoxus and is not affiliated with, endorsed by, authorized by, or sponsored by WhatsApp, Meta, or their affiliates. If you connect a third-party API or platform, the handling of personal data by that provider is governed by that provider’s own terms and privacy policy.

User Controller Responsibility

For uploaded contacts and campaign content, the user is generally the party responsible for deciding why and how personal data is processed. Users must ensure that they have an appropriate legal basis, provide any required notices, and honor deletion, correction, and opt-out requests in accordance with applicable law.

Security

Passwords are stored as hashes. Access tokens, exported spreadsheets, support attachments, and API credentials should be protected with HTTPS, restricted hosting access, device security, and appropriate server permissions. No internet-connected service can guarantee absolute security.

Retention and Deletion

Users or administrators can delete supported records from the dashboard. Operational logs, WhatsApp reply/chat records, and payment transaction records are retained for up to 3 months by default, then may be automatically deleted from the database and temporary file storage. Some records may be kept longer only where reasonably necessary for accounting, fraud prevention, dispute handling, legal compliance, backups, and operational troubleshooting.

Platform and Account Risk

WhatsApp, Meta, gateways, payment processors, hosting services, and other third parties may change rules, reject messages, disconnect sessions, restrict accounts, or suffer outages. Remoxus does not control those services and does not guarantee continued availability of a number, device, account, session, template, API, or payment channel.