Privacy Policy

This Privacy Policy explains how Remoxus collects, uses, stores, discloses, and protects personal data when you visit this website, contact us, use our apps, or purchase our digital and business services.

We designed this policy to align in general with applicable Indonesian laws, including Law Number 27 of 2022 concerning Personal Data Protection and the Indonesian electronic systems and transactions framework.

1. Who We Are

Remoxus provides integrated digital and business services, including web-based apps, mobile app development, workflow automation, AI-assisted content generation, AI agents, customer support solutions, and related consulting or execution services.

2. Personal Data We May Collect

• Identity and contact data, such as your name, email address, WhatsApp or phone number, company name, and job role.
• Inquiry and project data, such as service needs, business goals, files, documents, messages, proposals, and project communications.
• Technical and usage data, such as IP address, browser type, device information, pages visited, cookie preferences, app click statistics, and similar website interaction data.
• Billing or transaction data, where relevant, such as invoices, order details, or payment status information processed through us or our service providers.

3. How We Collect Data

We collect personal data directly from you when you submit forms, send email or WhatsApp messages, request proposals, sign up for services, communicate during projects, or interact with our website and apps. We may also receive limited data from service providers or business partners when necessary to deliver services.

4. Why We Process Personal Data

• To respond to inquiries, provide demos, prepare proposals, and communicate with you.
• To create, deliver, maintain, and support apps, automations, AI systems, and other services you request.
• To manage business relationships, contracts, invoices, security, audits, and operational records.
• To improve website functionality, user experience, and service quality.
• To comply with applicable legal obligations, lawful requests, or dispute resolution processes.

5. Legal Basis / Basis for Processing

Depending on the context, we may process data based on your consent, the performance of a contract or pre-contractual request, our legitimate business interests where permitted by law, and compliance with legal obligations.

6. Data Sharing and Third Parties

We do not sell personal data. We may share data only where reasonably necessary with hosting providers, cloud service providers, email or communications providers, payment processors, analytics providers, contractors, or partners involved in delivering services. We may also disclose data where required by law or to protect legal rights, security, and business operations.

7. International Transfer

Some service providers or cloud infrastructure may process data outside Indonesia. Where cross-border processing occurs, we will take reasonable steps to ensure adequate protection and lawful handling of your personal data.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose collected, for service delivery, business records, security, or to comply with legal obligations. When data is no longer needed, we will delete, anonymize, or securely archive it where appropriate.

9. Security Measures

We apply reasonable technical and organizational safeguards to protect data against unauthorized access, disclosure, alteration, misuse, or loss. However, no system is completely risk-free, and you should also protect your own credentials and devices.

10. Your Rights

Subject to applicable law, you may request access to your personal data, request correction or updating of inaccurate data, request deletion, withdraw consent where consent is used, object to certain processing, and request limitation of processing. To make a request, contact admin@remoxus.com.

11. Children’s Data

Our website and services are intended for business and general professional use. We do not intentionally collect personal data from children without appropriate legal basis or authorization.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to remember your preferences, support essential site functionality, understand app interest, and improve the website. Please review our Cookie Policy for more detail.

13. Complaints and Contact

If you have questions, concerns, or privacy requests, contact us at admin@remoxus.com. You may also seek remedies through applicable legal channels under Indonesian law if you believe your rights have been violated.