1. General Rule
Because this is a low-cost digital educational product that can be accessed or downloaded after delivery, purchases are generally final once access has been successfully provided, except where a refund is required by applicable law.
2. Situations We Will Review
A refund or corrective action may be considered when:
- You were charged more than once for the same purchase.
- Payment was completed but the access link was not delivered and support could not resolve the issue.
- The supplied files or access method are materially unusable and support cannot provide a working replacement.
- A mandatory consumer-protection rule gives you a non-waivable right to a refund.
3. Situations Normally Not Eligible
- Changing your mind after access or download.
- Not completing the lessons.
- Expecting guaranteed income, business success, or a specific finished application.
- Problems caused by unsupported devices, third-party tool changes, internet access, hosting restrictions, or failure to follow the instructions.
- Requests based only on the availability or price of a third-party AI service.
4. Request Process
Send the support team your checkout email, order or transaction reference, purchase date, and a clear description of the issue. Do not send full payment-card credentials.
5. Timing
Submit an eligible technical or duplicate-payment request within 7 calendar days after purchase unless applicable law requires a longer period. Approved refunds are returned through the original payment method when possible and may take additional processing time.
6. Chargebacks
Please contact support first so delivery or billing problems can be investigated. Fraudulent or abusive chargebacks may result in access cancellation and evidence being provided to the payment provider.